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Joy Computers, we'd like to help you resolve a purchase problem as
quickly and easily as possible. Provided you meet the terms and
conditions listed below, you may make an exchange or return. Please note
that not all items are covered by our returns policy. We suggest you
read the complete returns policy before you make your purchase.
- Shipping charges are non-refundable.
- All exchanges and returns require a Receipt of purchase. (ROP) number.* Exchanges and credits cannot be
processed without one.
- An ROP is listed on your original invoice and shipped with your
system. If it is not found with your System it can be requested within 30 days of the original invoice
date. Thereafter, all sales are final.
- The returned package must be received within 10 business days of
the ROP issue date.
- All products are sold with their respective manufacturer’s
warranties. Please note that warranty periods and services vary by
manufacturer and product.
- When returning products, we strongly recommend the use of a
carrier that can track packages. You also assume responsibility for
insuring the returned item.
- All items must be returned in "as new" condition in the
original packaging and have all accessories, blank warranty cards,
and user’s manuals.
- Please note all returns conditions listed below, as applicable to
your return.
- As part of our Buy with Confidence Guarantee, we do not charge any
restocking fees.
- When returning products, we strongly recommend the use of a
carrier that can track packages. You also assume responsibility for
insuring the returned item.
- All items must be returned in "as new" condition in the
original packaging and include all accessories, blank warranty
cards, UPC codes (attached), and user manuals.
To ensure the most efficient processing of your return, please note that
certain manufacturers’ products are not returnable for credit or
exchange through Joy Computers . These manufacturers require that they
directly handle their damaged or defective products. Any products that
are exceptions to our regular return policy cannot be returned to
Joy Computers. This includes Hard Drives, Processors (CPU's), Memory
chips, all types of CD and DVD ROMs. Please contact the
manufacturer for repairs or replacements of these items.
If you need to replace defective Kingston Memory (RAM), please call
Kingston directly at 1-800-337-3719 for an immediate replacement.
- May be exchanged or returned within 30 days of the invoice date.
Thereafter, all sales are final.
- Credit will not be given on printers, fax machines, build-to-order
items, and special orders for any reason. However, exchanges will be
allowed if requested within 30 days of the invoice date.
- Please remove all installed ink or toner cartridges prior to
repackaging your printer for return. Cartridges left installed
during shipping can seriously damage the printer, in which case
credit cannot be given. Contain these removed cartridges in either
their original packing or a securable plastic bag.
- Unopened software can be exchanged within 30 days of the invoice
date.
- Opened software will not be accepted for return.
At times, Joy Computers will offer specially priced items that have
been discontinued by the manufacturer. These items, clearly marked as
discontinued, are not eligible for return or exchange.
Returns on clearance items are accepted within 30 days of the invoice
date if the product is damaged or deemed defective. An ROP must be
obtained in order for a clearance return to be accepted and processed.
We cannot exchange clearance products, as the manufacturer has either
discontinued these items or we no longer have them in stock.
Joy Computers Upgrade
exchange plan. When ever you
purchase a Joy Computer, you can trade it in at anytime for a future
upgrade. You will be given full wholesale value for your system at the
going rate at the time.
Joy Computers
does not represent nor is responsible
for warranties on all products we sell except on Computers which come
with a 1 year limited warranty (parts & labor). and a Life-Time extended
service warranty. All other products are warranted by their respected
manufactures. All products at Joy Computers are brand new with
manufacture warranty except where noted. exceptions.
Prices & availability at Joy Computers
All prices are subject to change without notice, we also make every
effort to provide you with up to date prices and availability in the
event that the product is incorrectly priced by a typographical error
or otherwise Joy Computers will give the customer the choice to
purchase the item . Effort to accommodate each customer on every price
in the case where an item is lower in price Joy Computers will always
charge the lowest price. In the event the price is higher Joy
Computers will give you the freedom to choose if you still want to
purchase the product or not.
Warranty From Joy Computers
All sales on extended warranties are not refundable .
NOTE
All trademarks and registered trademarks are the sole property of
their respective owners.
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You can choose any of these convenient methods:
- Send your request via email joycomputers@juno.com
Please include your order number. (ROP)
- You may contact our Customer Care Center at
407-568-3960 from 9AM to 7PM, Monday through Friday, and
Saturday, 9AM to 3PM, Eastern time.
- Write your ROP number legibly on the return label.
- Return the entire package to:
Joy Computers
Attn: Returns Center (ROP Number:243677526843-230104)
16228 Hamilton Drive
Orlando, FL 32833
Credit will be issued within five business days of receiving your
return. All refunds for credit will be issued to the PayPal account
that appears on the original invoice. Shipping and handling fees are
non-refundable. Please note that your financial institution may take up
to 10 additional days from the date we issue the credit to post it to
your actual account. Questions regarding this should be directed to your
financial institution. When returning an item paid for by check or money
order, a refund check will be mailed to you within 10 business days from
the time we receive your return.
When exchanging an item, you will be sent a replacement item and a
new tracking number once Joy Computers receives, approves and
processes the returned item.
Privacy of Information
We do not sell or rent your personal information to others. We use
customer information we collect for the sole purpose of filling orders,
contacting purchasers to inform them of their order status, sending
promotional information, enhancing the operation of our site, protecting
the card holders from fraudulent purchases, serving advertisements, for
statistical purposes and to administer our systems. We may use third
parties to help us fulfill orders, to help process payments, to provide
customer service, to serve site content, to serve the advertisements you
see on our site, to conduct surveys, to help administer promotional
emails, to administer warranties purchased, and to administer drawings
or contests. We give them access to the information needed to do their
job. Sometimes that includes your personal information. Our computer
system protects personal information using advanced firewall technology.
We will never share your personal
information, including your email address, with anyone or any company
for any reason (unless required by law).
Secured Transactions
For credit card transactions, Joy Computers adds security by using
PayPal Secure Server . This means that the credit card information you
send is encrypted , and then decrypted again on our side, preventing
others from accessing your private information in between. So, when
using an SSL capable browser, shopping on Joy Computers web site is the
safest kind of transaction possible with a credit card.
ABOUT
JOY
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